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Ask Away FAQ's
Cadbury Dairy Milk

1. Where can I find the Cadbury Easter product range?

The Cadbury Easter range is available in major retail stores countrywide.

2. What products are in the range?

Mini Egg Bag 80g

Top Deck Bunny: 170g

Hot Cross Bun: 150g

Creme Egg Single: 40g

Creme Egg Box of 5 - 200g

Caramel Egg Box of 3 - 120g

Hollow Egg Box with Astros: 100g

Hollow Egg with Whispers: 100g

3. What does Hide Them with Love, Mzansi campaign mean?

Easter is the ideal time to connect and share special moments with those closest to you. Of all the Easter rituals, hiding Easter eggs is our favourite. From 22 February 2024, South Africans will be able to virtually hide a Cadbury Easter egg anywhere in Mzansi for someone special to find. 

4. When does the campaign end?

The campaign runs from 22 February 2024 to 04 April 2024 

5. How do I participate in The Cadbury Mzansi Hide campaign?

To participate in the Promotion, visit https://cadbury.co.za/easter between 22 February 2024 and 04 April 2024  hide a virtual egg for a chosen recipient, i.e., a friend or loved one who will thereby become the Finder. The Participant, i.e., the Hider, will be able to share a clue link with the finder-recipient to aid their search of the virtual egg. Both the Hider and Finder will receive the same Cadbury prize (confirmation will come after successfully finding the virtual egg and initiating a random draw, or at the end of the Promotion Period if the Finder is unable to find the virtual egg).  

6. CAN I PARTICIPATE IN THE CADBURY MZANSI HIDE MORE THAN ONCE FOR THE PROMOTION? 

Multiple entries will be permitted, subject to each entry being submitted separately and in accordance with entry requirements.  Terms and conditions apply.

7. What do I stand to win for participating in this promotion?

The Promotion will afford participants a chance to win various vouchers. Each winner must nominate another Participant to receive a second prize.

7.1.1 R20,000 Travel Voucher terms: The voucher is valid for 24 months from date of issue. The value of the voucher will be deducted from the total cost of the holiday at time of payment. The voucher is not transferrable and cannot be exchanged for cash. The original voucher must be presented at time of booking. Voucher not applicable for foreign exchange transactions. Supplier terms apply. Travel terms and requirements apply. Once the booking has been confirmed, no changes may be made. The voucher cannot be used online - all bookings will be made via email only. Any amount of the voucher redeemed on a booking will be subtracted from the sum of the voucher value until the voucher value is exhausted or the voucher expires. Should the winner request flights/accommodation/packages that exceeds the total R20,000 value of the voucher, they are responsible for the payment of the additional amount before the booking may be confirmed. Vouchers expire on 25 January 2026. 

7.1.2  UBER EATS vouchers may only be redeemed via the Uber app and used within cities in the Republic of South Africa where the Uber app is available. Please follow these steps to redeem the voucher: 1) Go to the Payment section in the Uber app; 2) Tap “Add Promo/Gift Code”; and 3) Enter the voucher Code. You must have an active and valid Uber account to redeem the voucher. You will be required to add a secondary payment method in the form of your bank card, to use the voucher with the Uber app in case the balance from the voucher is not sufficient to cover the price of your order. Vouchers are valid for 6 months from date of issue and it is the winner’s responsibility to redeem the voucher within this deadline.  

7.1.3 The Superbalist virtual vouchers are only redeemable on www.superbalist.co.za. Vouchers are valid for 3 years from date of issue and it is the winner’s responsibility to check the issue/expiry date and to redeem the voucher within this deadline.  

7.1.4 The Takealot virtual vouchers are only redeemable on www.takealot.com. Vouchers are valid for 3 years from date of issue and it is the winner’s responsibility to check the issue/expiry date and to redeem the voucher within this deadline.  

7.1.5 The airtime vouchers are single use, prepaid airtime vouchers that allow you to top-up your number with any of the four major South African mobile networks which are Vodacom, MTN, Cell C or Telkom Mobile. Vouchers are valid for 1 year from date of issue. TO RECHARGE DIAL: *130*888*PIN#. Airtime Voucher Support: WhatsApp 011 568 9050 or call toll-free 0800 014 942

7.2 Voucher supplier terms and conditions apply.   

7.3 Prizes are not transferrable or exchangeable, may not be redeemed for cash, may be forfeited and or be allocated to another winner at the Promoters' discretion.  Winners are however allowed to pass their prize on to a friend/family member if they wish not to take it themselves.   

7.4 The Promoter will not be responsible for any lost, stolen or expired vouchers and no replacements will be made. Terms and conditions apply. 

8. How are winners selected? 

Winners are selected with a random draw and will be contacted within two weeks (14 days) of the promotion close date Terms and conditions apply. 

9. WHY DOES THE TASTE OF THE SAME PRODUCT OFTEN DIFFER FROM COUNTRY TO COUNTRY?

The composition of export lines is always as near as possible to that of the RSA Product. However, we have to comply with the food laws in the country in which the product is being sold.  

10. THIS DOES AFFECT THE END RESULT WHERE FOOD LAWS DIFFER FROM COUNTRY TO COUNTRY

Our products also differ from country to country and brand to brand because of the different manufacturing capabilities of our different plants.  

All our plants across the world tend to have equipment and processes that are not exactly the same and this could also contribute to product variability.  

11. WHY DOES THE TASTE OF THE SAME PRODUCT OFTEN DIFFER FROM BRAND TO BRAND?

The way chocolate is stored can affect the taste. For instance, chocolate stored in a warm environment will become stale more quickly than chocolate stored in a refrigerator.  

Although the recipe and ingredients for our chocolate are always controlled to tight recipe standards, on occasion ingredients are sources from different areas, and milk particularly can taste different when bought from different areas of the country.  

Chocolate recipes and textures are different. For instance, a bar of Cadbury Dairy Milk tastes quite different to a Flake because they have different recipes.

12. WHAT IS THE PURPOSE OF THE CADBURY WEBSITE?

The Cadbury website provides a variety of information about the world of chocolate and Cadbury’s vital role in the ever-popular market.  

Although the Cadbury site is a popular stop for internet surfers, it was not designed as a promotional tool for its brands but rather as an educational and informative source for educational establishments to chocolate-loving members of the public.  

The aim of the Cadbury website is to provide a safe, fun and interesting environment for individuals and families alike.  

13. HOW SHOULD I MELT CHOCOLATE?

Cadbury Dairy Milk chocolate is a rich dessert chocolate and therefore hard to melt. A plain chocolate like Bournville is very much easier and more successful in cooking.  

Both need to be ‘tempered’ carefully which is extremely difficult to do at home successfully.  

You could also chop or break the Cadbury chocolate into small pieces. Put the chocolate in a microwave-safe bowl and place the bowl uncovered in the microwave. Microwave the bowl for ten seconds. Then stir the Cadbury chocolate.  

14. CAN I SUBMIT AN IDEA FOR A NEW PRODUCT?

Cadbury has a Research and Development Team who, in partnership with the Marketing Department continually investigate new product ideas.  

Development of a new chocolate product requires investment, both time and financial resources.  

For every new product that reaches the market place, fifty or more will have failed to meet expectations somewhere during development.  

New products have to be carefully researched to ensure they have mass appeal, and the decision to introduce a new Cadbury chocolate product is always based on the results of extensive market research.  

Unfortunately for these reasons we are not able to use any idea from members of the public.  

15. HOW DO I KNOW IF THE CADBURY CHOCOLATE HAS NUTS OR EGGS IN IT?

Some of our chocolate variants do contain nuts (not egg). Consumers can check back of pack and allergen declaration line on packaging to check if the product contains fruit/nuts etc.

16. IS CADBURY CHOCOLATE VEGITARIAN / VEGAN FRIENDLY?

Our products are lacto-vegetarian.  

17. WHAT DOES A GLASS AND A HALF MEAN?

When we created Cadbury Dairy Milk, a glass of milk would have been fine. But we thought a glass & a half would be better. We want to stand for this kind of generosity in everything we do and say. We also believe there is a generous instinct within everyone and that’s why we say ‘There’s a glass in everyone’.